Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer with our own production facility, R&D team, and advanced
equipment. This allows us to offer both standard and customized heating appliances while
ensuring top quality.
Q: Do you offer OEM/ODM services?
A: Yes, we provide OEM/ODM services to meet your specific brand requirements. Simply share
your design, specifications, and branding details, and we will tailor our products accordingly.
Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ may vary depending on the product type and customization needs. Please contact
us with your specific requirements, and we’ll provide a suitable solution.
Q: How do you ensure product quality?
A: We follow strict quality control procedures from raw material procurement to final
inspections. Our factory is equipped with advanced testing facilities to guarantee
product performance and safety.
Q: Which certifications do your heating appliances have?
A: We hold relevant international certifications (e.g., CE, RoHS, ETL) based on market
requirements. Please let us know your region’s compliance needs for more details.
Q: Can I get a sample before placing a bulk order?
A: Yes, we can provide samples for testing and evaluation. Sample costs and shipping fees
may apply, and the sample fee can typically be refunded after confirming a bulk order.
Q: What is your lead time for mass production?
A: Lead times generally range from 15 to 45 days, depending on the order quantity,
customization level, and product type. We will confirm the exact timeframe once an
order is placed.
Q: How do you package and ship your products?
A: Our standard packaging ensures safe transit. We also accommodate special packaging
requests if needed. Shipping methods include sea freight, air freight, or express
delivery, based on your preferences and order volume.
Q: What are your payment terms?
A: Typically, we accept T/T, L/C, and other common international payment methods.
Specific terms can be discussed during the quotation process.
Q: What is your warranty policy?
A: We usually offer a 1–2 year warranty on our heating appliances. For details on
specific models, please review our warranty guidelines or contact our customer service.
Q: How can I request a quote?
A: Please send us your inquiry via email or our website’s contact form, including your
product requirements (type, quantity, customization needs). We will reply with a detailed
quotation as soon as possible.
